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But they did look at the Driver's seat and Top liner a year earlier of which 'It was adjusted' not fixed. They told me to take my car to a body shop or upholstery shop. Items that were not fixed or they refused to fix them were (Driver's Seat cushion to frame, Driver's door glass track, Top liner on the inside and dash insulation coming out at windshield). They charged me fees that were NOT on it stated in an email sent by Clay. I could NOT get any answers BUT they wanted my monies for what repairs they did do (Blower for heat and A/C, Master door lock and supposed hooking a connection back up to use open/close my top). When I got there, he was not in and the ONLY write up tech Brooke could NOT answer any of my questions. Clay knew I was coming in for a few days. Clay had sent me an invoice on work that was completed, I replied back stating that when I come in there are questions that needed answered. Then after 2 months and 26 phone calls with NO ANSWER (being on hold every time after they would connect me to the service dept) and 20+ emails I picked up my car on 05/21/22. He could have told me this up front and I would NOT have done any business with them. Clay stated they didn't have enough staff to work on my car, parts were delayed or Covid-19 issues. I did tell them to take your time on repairs on thinking they would call me BUT after 2 weeks with NO response to 6 phone calls and several emails later Clay called me. He told me that the repairs would come out of my pocket of which I knew that.

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But his boss Luke V knew I was coming to get my dash cluster replaced for free (of which they NEVER called me) by several emails. The write up tech Clay didn't even have my appointment in for it. I originally took in my 2012 Chrysler 200 S convertible on 03/26/22 to Steve White Motors for repairs because that is where I bought it at.